Service Promise

Our Venue and Room Hire team will deal with your booking in a professional, efficient and friendly manner, responding to any correspondence within 2 working days. From point of confirmation, you will be allocated one dedicated point of contact from our Venue & Room Hire Team who will be on hand to assist with the planning stages of your event, and will strive to ensure that your expectations are met, if not exceeded, at every opportunity.

Upon arrival at the venue, our reception team will welcome you and your guests to One Birdcage Walk, and provide directions to your specified meeting room or event space. Throughout the day, your dedicated Coordinator from the Venue and Room Hire team will be available to assist with any last minute changes, and to ensure the smooth running of your event. Your Coordinator will introduce you to other members of the team who will be involved in your event, and inform of all fire, and health and safety regulations prior to the start of your event.

The booked meeting room(s) and/or event space(s) will be ready at the time agreed prior to the event and set up to your specifications; with any audio visual equipment supplied by One Birdcage Walk tested.

All food and beverages will be served at the times as agreed prior to your event. The quality of all food and beverage will be of high standard, and all catering staff will be professionally trained.

We welcome all feedback and comments, and will incorporate these into our continuous improvement program in order to improve our service, and exceed your expectations.

Quality Policy

One Birdcage Walk (Professional Engineering Publishing Limited), a wholly subsidiary of the Institution of Mechanical Engineers (IMechE), is committed to providing high quality venue space for meetings, conferences and events, and hospitality services including catering, audio visual equipment and support, and event management and planning services for our clients.

At One Birdcage Walk we are committed to meeting, and even exceeding, our client's requirements and expectations, and hence, strive to deliver consistently high quality products and services. We are dedicated to continuous improvement and have a framework for measuring and improving our performance.

In order to support our aim of customer satisfaction and continuous improvement, we have adopted the following systems and procedures throughout the business

• Continuous gathering and monitoring of customer feedback
• Continuous complaints procedure
• Continuous training and development opportunities for all our staff, including a customer service focus as part of our Investor in People accreditation
• Customer Care Charter
• Health & Safety Policy outlining our approach to effective health and safety management including risk assessments
• Regular management review of policies and procedures in place